Return & Exchange Policy

Not satisfied with your order?

Please reach out to our Customer Support Team — we’re here to help resolve your concerns and find the best solution for you.

Order Modifications & Cancellations

All products are custom-made and personalized, so once an order is placed, it is immediately queued for production. Therefore:

  • Cancellations are not accepted after the order is placed.
  • Shipping address modifications are allowed within 24 hours of order placement. Please contact Customer Support within this window.

Order Size Exchange

Easy Peezy Size Exchange Process. No questions asked!

Submit your size exchange request within 3 days of delivery on the Exchange Request Portal or to our Customer Support Team.

To request an exchange, please provide:

  • New size requested
  • Your order number

If the requested size differs by more than 2 sizes, it is treated as a customer error and will be processed as a new order.

Refunds are not issued for sizing disputes. Only exchanges are allowed, given the product is unused and in perfect condition.

Note: Measurements in size charts and of actual products may have a measurement tolerance of ±0.5 inches as per apparel industry standards and are not eligible for exchange or refund.

Package Damage at Delivery

If the package appears damaged upon receipt, note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.

Damaged or Defective Items / Wrong Product Shipped or Missing Items

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

  • Submit your request within 3 days of delivery.
  • Provide unboxing videos, photos of the damaged product, and the original packaging.
  • Requests after 3 days will incur reprinting charges.
  • Proof of defects: If you do not have an unboxing video and we fail to verify the cause, TFS is not liable for refunds/replacements of such products.

Careful Unboxing

Carefully unbox your package. If the product is damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:

  • Unpacking videos are provided.
  • Images of the courier cover & box are sent.

Return to TFS – Due to Incorrect Address

If the order is returned due to an incorrect address entered at checkout:

  • The Funkydelic Store is not responsible, and no compensation will be provided.
  • Please ensure your shipping address is correct before finalizing the order.

Lost Orders – Incorrect Address

We are not liable for lost orders resulting from incorrect or incomplete addresses provided.

Return to TFS – Due to Missed Delivery Attempts

If the courier returns your order after missed delivery attempts:

  • You are eligible for a 50% refund of your order value.
  • To have the product reshipped, shipping charges must be repaid.